Refund policy

Refund & Return Policy

At NYRO, we want you to love your socks. If you're not completely satisfied, our 30-Day Money-Back Guarantee has you covered.

1. OUR 30-DAY MONEY-BACK GUARANTEE
You can request a return and refund within 30 days of receiving your order, as long as the items are unworn, unwashed, in their original condition and in their original packaging.

For hygiene reasons, socks that have been worn or washed cannot be returned, unless they are damaged, defective or not what you ordered (see section 3).

2. HOW TO START A RETURN OR REFUND
Email us at nyrosocks@gmail.com with your order number, the items involved and the reason for your request. To make sure your request is processed quickly, please contact us before sending anything back. We will reply with the return instructions and the return address.

3. DAMAGED, DEFECTIVE OR WRONG ITEMS
Please check your order when it arrives. If an item arrives damaged or defective, or you received the wrong item or the wrong color, contact us as soon as possible with your order number and a photo of the issue. We will send you a free replacement or a full refund, at your choice, and you will not have to pay any shipping costs. In most cases, you will not need to send the items back.

4. RETURN SHIPPING
• Damaged, defective or wrong items: we cover all costs.
• Change-of-mind returns of unworn items: return shipping is paid by the customer, unless the law in your country requires otherwise.
We recommend using a trackable shipping service for any return.

5. REFUNDS
Once we receive and inspect your return, or approve your request for a damaged, defective or wrong item, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take a few additional days for the refund to appear on your statement. If returned items show signs of wear, washing or damage not caused by us, the return may be refused or the refund reduced, where permitted by law. If you don't see your refund after that time, please contact us.

6. CANCELLATIONS
You can cancel your order for a full refund at any time before it ships. Just email us as soon as possible. Once your order has shipped, it is covered by this Refund & Return Policy.

7. EXCHANGES
Ordered the wrong color? Contact us before opening or wearing the socks and we'll help you with the fastest option for an exchange.

8. NON-REFUNDABLE ITEMS
• Socks that have been worn or washed, unless damaged, defective or not what you ordered.
• Free gifts and free digital products included with your order (such as our digital guide), which have no monetary value and are not refundable on their own.

9. YOUR LEGAL RIGHTS
This policy is in addition to, and does not limit or replace, any rights you have under the consumer protection laws of your country. If any part of this policy conflicts with the law that applies to you, the law will prevail and the option that gives you more protection will apply.

• European Union and EEA: You have the right to cancel your purchase within 14 days of receiving your goods, without giving a reason. To exercise this right, contact us at nyrosocks@gmail.com with a clear statement of your decision. You must send the goods back within 14 days after notifying us. We will refund all payments received from you, including the cost of standard delivery, within 14 days of being informed of your decision. We may withhold the refund until we receive the goods back or you provide proof that you have sent them. You are responsible for the direct cost of returning the goods, and we may reduce your refund for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
• United Kingdom: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, under the same terms described above. Your rights under the Consumer Rights Act 2015 for faulty goods also apply.
• Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• Canada, United States and all other countries: Any rights you have under your local, state or provincial consumer protection laws remain fully in effect.

10. CONTACT US
For any question about returns, refunds, cancellations or exchanges, email us at nyrosocks@gmail.com. We usually reply within 1-2 business days.

Last updated: October 28, 2026